9Solutions Privacy Policy

Version date 1.4.2025

Privacy Statement

9Solutions Group and its subsidiaries are committed to respect your privacy. This Privacy Policy (Policy) outlines your rights to privacy and our commitment to safeguard your personal data.

9Solutions is an European corporation and it’s head office is located in Oulu, Finland. 9Solutions Group is subject to European privacy legislation, including the  General Data Protection Regulation (GDPR).

All major decisions regarding privacy in 9Solutions are made at a corporate level and supervised by the Data Protection Officer (DPO).

How and when does the Privacy Policy apply

This Privacy Policy applies to all business processes in 9Solutions and to all  9Solutions services and the Site, the Mobile Applications, websites, domains and cloud services.

This privacy policy (“Policy”) describes how we collect and use personal data. We assure you that your confidential personal information will only be used for the purpose for which you have provided it.

The Privacy Statement provides information about data processing carried out by 9Solutions when 9Solutions determines the purpose and means of the processing (9Solutions act as data controller). It also provides information on data processing 9Solutions do on behalf of our Customers based on their instructions (the Customer as data controller and 9Solutions as data processor).

Personal data is information that can identify you as a person, such as an email address, street address or phone number etc. Processing your personal data is necessary for us to serve our Customers. Please do not use 9Solutions Sites or our services if you do not agree with how we process personal data according to this Privacy Statement.

Policy does not cover any applications, Web sites, products or services that we do not control or own.

What kind of information we collect

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience.

We collect information about your use of a Mobile Application, the 9Solutions Services and/or the Site and include, without limitation, connection and service-related data submitted to us through your use of an Application, the 9Solutions Services or the Site. Session and Usage Data includes information relating to the connection request, server communication and data sharing, including network measurements, quality of service, and date, time and location of the 9Solutions.

When you interact with us or use an Application, the 9Solutions Services or our Site, our systems may automatically collect your unique User Device number, the IP address, type of browser or operating system you use, and the dates and times of your use. Location data is collected when using the personal safety solution. This data is utilized when an alarm is triggered, ensuring helpers can locate the individual needing assistance. The data is retained only as long as necessary and is processed in pseudonymized form.

We also collect personally identifiable information that you provide to us, such as your name, device name, phone number or email address. Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

You can sign into your account to see any personally identifiable information we have stored, such as your name, email, or phone number. You can also contact us by email to request to see this information.

What we do with the information

We do not share personally identifiable information (such as name, address, email or phone) with other companies for marketing purposes. We do not allow advertising companies to collect data through our service for ad targeting.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared as to any individual user. 

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

Protect and Store of Personal Data

We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

We will only retain your personal data as long as necessary for the stated purpose, while also taking into account our need to answer queries or resolve problems and to comply with legal requirements under applicable laws.
This means that 9Solutions may retain your personal data for a reasonable period after you and our Customer’s last interaction with us. When the personal data that we collected is no longer required we erase it.  We may process data for statistical purposes, but in such cases, data will be pseudonymised or anonymised.

How do we collect and use your personal data for marketing?

We use your personal data in order to send you information about 9Solutions products, services, events and news that we believe may interest you. We send marketing messages mainly by email or by telephone. We may also use personal data to develop our websites and services and to measure the effectiveness of our marketing. 

We may send marketing emails to or contact persons who have expressed an interest in purchasing 9Solutions products or services, or whom we believe to otherwise be interested in 9Solutions products or services.

We only send marketing to you if you have given us your consent to such marketing. Typically, such consent is collected when you register as a user to 9Solutions Extranet, subscribe to our newsletters, download or upload other material or sign up to receive information at an event. Typically, we collect this information directly from you.

For the marketing purposes, we collect the following groups of data of you:

• Your basic identification and contact details, for example, your name, company, telephone number, email address and other information that you provide us.
• Your Account information when registering into and using the 9Solutions Extranet. This data may include for example your user name and password. 
• We also use cookies to collect data on how you use our websites and view our marketing emails. This may include for example information on which 9Solutions websites you have visited, how long you stayed on them, which items you clicked on and your IP-address.

We keep your personal data for marketing purposes for as long as you want to receive marketing from us. If you no longer wish to receive marketing from 9Solutions you can always unsubscribe by clicking the ‘Unsubscribe’ link at the bottom of any marketing email you have received from 9Solutions.

If you decide to opt-out of or withdraw your consent to our marketing, we will no longer use your personal data for this purpose. If the data is not needed for some other purpose (e.g. to carry out our customer relationship), we will delete the data without undue delay.

Changes to this Privacy Policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it. If you do not agree to any modifications to this Policy, your sole recourse is to immediately stop all use of all Mobile Applications, the 9Solutions Services and the Site. Your continued use of any Application, the 9Solutions Services or the Site following the posting of any modifications to this Policy will constitute your acceptance of the revised Policy.

If you have any further queries please contact us at:
info@9solutions.fi
Tel. +358 20 752 9050