Our comprehensive home care service platform supports an aged person living independently at home and makes home care work easier. Apart from the care phone, the system consists of a safety wristband, remote care and remote measurement solutions, intelligent exit sensor and activity monitoring. The call centre software and smartphone application simplify receiving and processing help tasks in emergency situations and make home care service management easier.
The 9Solutions background system continuously monitors device operation and notifies automatically in potential fault situations; for example, if the care phone cord has become detached accidentally and the device cannot be contacted. SIM cards from two different mobile phone operators can be used simultaneously in the care phone, which increases operational reliability.
The diverse communication options of the 9Solutions home care solution improve communication and enable close cooperation between the people involved in the service process, and make care need assessment easier and enhance care work.
The Smooth home care call centre is an easy-to-use software designed to meet the requirements of health care and used for receiving safety alarms and managing home care work. The software displays the caller’s information and address accurately on the map and forwards the alarm directly to the nearest free safety helper. With the Smooth Lite mobile application, the safety helper can reserve and clear the help task, and the other nurses are automatically notified of this. The helper can always open a voice or video connection to the home care customer, when necessary.
Apart from receiving alarms, the software can be used also for managing the deliveries of safety devices and other home care services to the customer. The solution helps enhance information processing and minimise time used in administrative routine tasks, because the service concept can be managed in one system.
The intelligent 9Solutions safety solution produces and analyses data, which helps home care professionals assess the individual situation of an aged person living at home and anticipate care needs. Sensors can identify daily changes in the condition of an aged person living at home, enabling continuous and comprehensive functional ability assessment and need-based home care visits.
As a customer of the 9Solutions service platform, you always have an up-to-date software platform with new features without separate costs. The solution develops continuously according to your needs and and keeps life cycle costs inexpensive and fully predictable. We don’t capitalise on updates.
The data centres of the system have ISO 27001 information security certification. The background system monitors 24/7 and notifies potential fault situations.
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